At Flamethedge, customer satisfaction is our priority. This Return & Refund Policy outlines the conditions under which purchases can be returned or refunded. By shopping with us, you agree to the terms stated below.
1. Eligibility for Returns
We accept returns of items that meet the following conditions:
– The item is unused and in its original condition.
– The item is returned in its original packaging with all tags and accessories.
– The return request is made within 7–14 days (depending on your location) of receiving the product.
Certain products such as perishable goods, customized items, or clearance items may not be eligible for return.
2. Return Process
To initiate a return:
1. Contact our customer support team at [email protected] within the return window.
2. Provide your order number, item details, and reason for return.
3. Our team will review your request and provide instructions for shipping the item back to us.
4. The customer is responsible for the cost of return shipping unless the product was received damaged or defective.
3. Inspection & Approval
All returned items are subject to inspection. If the item meets our return eligibility criteria, a refund or replacement will be processed. If the item is found ineligible (used, damaged, or missing parts), the return may be denied.
4. Refunds
Approved refunds will be processed to the original payment method within 10–15 business days after we receive and inspect the returned item. Refund times may vary depending on your bank or payment provider.
5. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange a product, please contact our support team immediately after receiving your order.
6. Non-Returnable Items
The following items are not eligible for return or refund:
– Gift cards
– Clearance or final-sale items
– Perishable goods (e.g., food items)
– Customized or personalized products
7. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement at no additional cost to you.
8. Contact Information
For all return and refund inquiries, please contact us:
Email: [email protected]